Returns Policy

At The Reset Shop, we’re dedicated to ensuring you have an exceptional experience during your stay in the Catskills.

Due to the limited time our guests typically spend in the area, we’re unable to offer returns on purchases except in cases of damaged or incorrect items.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately, and we’ll work with you to resolve the issue as quickly as possible.

To begin the return process, photographs or other proof of the issue will be required.

Depending on availability and timing, we may be able to offer a replacement item, an alternative product, or a refund.

Please note that items must be returned in original and unused condition.

  • Contact Us Promptly

    To report a damaged or incorrect item, reach out to us right away with photographs or other proof to help us arrange a solution.

    If you are staying at one of our properties the best way to contact us is through the same SMS number you use for your stay.

    Contact Form 

  • Replacement Options

    While we strive to provide timely replacements, we may not always be able to guarantee one during your stay. In such cases, we’ll do our best to provide an alternative product or issue a refund to make things right.

  • Processing Time

    Please note that we are a small team, and we will make every effort to process your request as soon as possible. Your patience is greatly appreciated.

  • Thank you for understanding, and please don’t hesitate to reach out with any questions or concerns. We’re here to ensure that your experience with The Reset Shop is nothing short of delightful.